Privacy Policy

1. Introduction

SOULXER ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (e.g. www.soulxer.com) and our services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following:

• Contact and identity: Name, email address, phone number, company name, and other details you provide when filling forms (e.g. "Start a Project") or contacting us.
• Project and usage: Project descriptions, preferences, and communications related to our services.
• Technical and usage data: IP address, browser type, device information, pages visited, and similar data collected via cookies and similar technologies when you use our website.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide our services.
• Send project updates, quotes, and relevant communications.
• Improve our website, services, and user experience.
• Analyze usage and trends (e.g. via analytics).
• Comply with legal obligations and protect our rights.

4. Cookies and Similar Technologies

We may use cookies, local storage, and similar technologies to remember preferences, analyze traffic, and improve the website. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

5. Sharing and Disclosure

We do not sell your personal information. We may share your information with: (a) service providers who assist us (e.g. hosting, analytics, email), subject to confidentiality; (b) legal or regulatory authorities when required; (c) affiliates or in connection with a merger or sale of assets, with notice where required by law.

6. Data Retention

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize it in accordance with our retention practices.

7. Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to access, correct, delete, or port your personal data, or to object to or restrict certain processing. To exercise these rights or ask questions, contact us at hello@soulxer.com. You may also have the right to lodge a complaint with a supervisory authority.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will take steps to delete it.

10. International Transfers

Your information may be processed in countries other than your own. We take steps to ensure that such transfers are subject to appropriate safeguards (e.g. standard contractual clauses or adequacy decisions) where required by applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Continued use of our website or services after changes constitutes acceptance. For material changes, we may provide additional notice (e.g. email or a notice on the site).

12. Contact Us

For privacy-related questions or requests, contact SOULXER at hello@soulxer.com.